idea lab - One on One Tech Help

  • One on one sessions at MCLS idea labs

MCLS offers 30-minute technology appointments to help you with specific tech-related questions you might have. 

To request a one-on-one (1:1) tech appoinment: 

  1. Have a specific question you need answered, or a learning objective you'd like to accomplish.
  2. Fill out the "1:1 tech help | request form", or call the Library. 
  3. We will reach out to you to set up a date/time that works for you. 

To make sure you the most out of your appointment, don't forget to:

  • Have the device you need help with fully charged.
  • Know any necessary passwords needed to access your device or accounts.
  • Be willing to perform most of the navigation. Our librarians will help guide you through the steps you need to be successful.
  • While we will do our very best to assist you with your technology needs; remember the Library is a space of learning, these are offered to allow you to expand your skills, not as a replacement for commercial tech support.

Examples of learning that is well suited for One-on-One appointments are:

  • eBooks content and devices
  • Email
  • Social media
  • Smartphone operation
  • Tablet use
  • Digital photo

Examples of topics not suitable for One-on-One appointments:

  • Advanced/Specialized software applications unrelated to library services.
  • Troubleshooting Operating System upgrades.
  • Repair or troubleshoot equipment and hardware.
  • Taxes, Investments, Credit Card or other financial transactions.
  • Fixing malware or virus infected systems.

For these needs, which would require more expertise and time; Librarians will offer information paths to outside assistance. Lynda.com is a great resource for more advanced, technical assistance. You can access these on-demand video tutorials with your Library card anytime!

Martin County is committed to ensuring accessibility of its website to people with disabilities. To report an accessibility issue, request accessibility assistance regarding our website content, or to request a specific electronic format, please complete our Accessibility Feedback Form. We will make reasonable efforts to accommodate all needs.

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