idea lab - One on One Tech Help

  • One on one sessions at MCLS idea labs

You may request a One-on-One technology appointment:

  1. Select "Request One-on-One Technology Help," or call the library to request your one-on-one help session.
  2. Have a specific question you need answered or learning objective you need to accomplish.
    • You will be contacted by a library staff member or volunteer to schedule an appointment.

In order to ensure you get the most out of your One-on-One appointment, be sure to:

  • Have the device you need help with fully charged.
  • Know any necessary passwords needed to access your device or accounts.
  • Be willing to perform most of the navigation. Our librarians will help guide you through the steps you need to be successful.
  • While we will do our very best to assist you with your technology needs; remember the Library is a space of learning, these are offered to allow you to expand your skills, not as a replacement for commercial tech support.

Examples of learning that is well suited for One-on-One appointments are:

  • EBooks content and devices
  • Email
  • Social media
  • Smartphone operation
  • Tablet use
  • Digital photo

Examples of topics not suitable for One-on-One appointments:

  • Advanced/Specialized software applications unrelated to library services.
  • Troubleshooting Operating System upgrades.
  • Repair or troubleshoot equipment and hardware.
  • Taxes, Investments, Credit Card or other financial transactions.
  • Fixing malware or virus infected systems.

For these needs, which would require more expertise and time; Librarians will offer information paths to outside assistance.